Exchange / Return Policy
Our goal is to assure 100% customer satisfaction. We find that a level of mutual respect and courtesy will expedite the return or exchange process. Paramount to our business philosophy is our desire to build a lasting relationship with our customers. We understand that not all of our products are appropriate for every customer. If you are unhappy with your purchase, we hope you will grant us the opportunity to impress you with an alternative solution.
Please follow return instructions below.
It is important to realize that many of our products depend highly on the quality and condition of the equipment you already own.
If your printer is already printing with streaks or lines, or your cartridge has been out-of-use for a prolonged period, your cartridge may already be defective or exhibiting signs of defect. Refilling may not revive your current product. Our refills are designed to recharge fully-functional cartridges.
Since a toner cartridge has multiple moving parts, these parts do wear out and affect quality. It is always recommended to refill only original cartridges, or compatible cartridges that have new parts.
It is always recommended to refill an inkjet cartridge before it completely empties and while it is still printing well, or within two days after it empties, so the print heads don't dry beyond repair.
General Return Policy
We offer a 60-day return or exchange on most product we sell.
Please read this entire Return Policy for specific requirements and eligibility. In brief:
- Unopened items may be returned for a refund to the original form of payment. (See Shipping & Handling Fees, below.)
- Opened items may be exchanged or returned for store credit only. (See Shipping & Handling Fees and Return Requirements & Procedures, below.)
- Damaged items / Defective Items will be exchanged for the same item, if that item is in-stock and available. Discontinued, or items out-of-stock, may be refunded to the original form of payment, depending on their condition. (See Exchanges / Store Credit, and Return Requirements & Procedures, below.)
Edible Ink Products
- You can return unopened product for refund or exchange within 30 days of purchase (15% restocking fee applies for refunds, restocking fee is waived for exchanges)
- Return shipping costs are the responsibility of the customer, unless the return is for a defective cartridge, in which case return shipping label will be provided to exchange the defective cartridge with a new one. Edible inks (bulk ink, ink refills) are considered food products, and as such cannot be returned if open or use
Return Merchandise Authorization (RMA)
All returns must be accompanied by an RMA, and the RMA number must be written on the outside of the returned package in order to be accepted. RMA's may only be issued by contacting us before returning your item and within the 60-day return period (see 60-Day Return Period, above). If a return is shipped without a valid RMA number written on the outside of the package, the items will be returned to the customer at the customer's expense. (See Shipping & Handling Fees, below.)
Exchanges / Store Credit
Exchanges can be made within 60 days from the date each item was shipped from the warehouse. (See 60-Day Return Period, below.) Under any circumstance where a full-refund cannot be processed (see General Return Policy, above), an exchange or store credit may be an option. If an item you wish to exchange is out-of-stock or no longer available, a store credit will be issued. Store credits are typically more flexible and may even offer additional value when fees must be applied. (See Return Requirements & Procedures, below.)
Canceling Orders/Changing Orders
To cancel your order please contact us. Only orders that are still in "New" status can be canceled. Must receive a confirmation from a Fillserv representative about cancellation. Please note that customers are responsible for shipping fees on orders cancelled after they have been shipped. (See Shipping & Handling Fees, below.)[>
Return Requirements & Procedures
All items must be returned in their original packaging. Consumables, such as ink and toner refill products, must be returned - even in part - with their original packaging in order to process a return. Failure to return products in their original packaging may result in a 15% restocking fee.
All returned items may be individually weighed and inspected as a part of our standard return procedures. Items that are missing contents - in part or in whole - may be credited accordingly, and may be subject to a 15% restocking fee. Any product that appears to have been abused, modified, tampered or misused, or any misrepresentations made by the customer in the return process may result in the denial - in part or in whole - of a return, and the entire product, or products, may be returned to the customer at the customer's expense. (See Shipping & Handling Fees, below.)
Refunds and exchanges of refillable products may require a printout that shows that the quality problem is not with the cartridge itself, but rather with the product we provide.
60-Day Return Period
All non-edible items may be returned within 60 calendar-days. Edible unused products will be accepted within 30 calendar-days. The return period is calculated from the date each item was shipped by the warehouse (as noted on your shipping label) to the date postmarked when returned by the customer. Any items postmarked for return after 60 calendar-days from original warehouse shipment will not be accepted and will be returned to the customer at the customer's expense.
Shipping & Handling Fees
Shipping fees to the customer for exchanged items will be paid for by Fillserv. Unfortunately, shipping fees cannot be refunded. Shipping fees will be deducted from the purchase price of merchandise upon return. Items that qualify for free shipping and handling will have those fees deducted from the purchase price of the merchandise. Returned or exchanged merchandise must be shipped by the customer via the customer's preferred shipping method. It is recommend that returns are shipped via the most economical means that may be tracked. Customer's shipping fees for returned or exchanged items to the warehouse will not be credited. Packages received without paid shipping will be denied and returned to the customer at the customer's expense. Customer is responsible for ALL return shipping fees.
Rarely, but occasionally, items leave the warehouse but are not able to be delivered to a customer by the requested shipper. Please be advised that shipping accuracy is solely the customer's responsibility. Delivery address must be accurate, and suitable for receiving packages by the shipper. In the event that a package is returned by the shipper to our warehouse, re-shipment will proceed at the customer's expense. If an unopened shipper-returned order is cancelled by the customer, a refund can be processed to the original form of payment, but shipping fees will be deducted from the purchase price of merchandise. (See General Return Policy, above and Shipping & Handling Fees, below.)
PLEASE NOTE: UPS will not deliver to a Post Office Box or other unattended address. Under certain circumstances, UPS may be used for Ground Delivery at our discretion, if the shipping address is not labeled "P.O. Box" during checkout.
Return Processing Time
Please allow up to 4 weeks to process returns. Fillserv is not responsible for return merchandise that is lost in transit. It is always advised to add tracking to your return shipment in order to assure receipt. Please retain all tracking documents for your records, as those are used in the event that return package is not received by our warehouse.